We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@sapphireathletics.com. Please note that returns should be sent to the following address:

Fulfilment.nl
Attn: Returns Sapphire Athletics
Bijsterhuizen 2511
6604LM WIJCHEN

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first submitting a return request will not be accepted.

You can always contact us for questions about returns at info@sapphireathletics.com.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the incorrect item so we can evaluate and resolve the problem.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishables (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on discounted items or gift cards.

Swap
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

European Union 14 days cooling-off period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and also send the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@sapphireathletics.com.